Cancellation & Return Policy

Last Updated: April 2024

1. Cancellation Policy

1.1 Order Cancellation

• Orders can be cancelled within 24 hours of placing them
• Cancellation is only possible if the order has not been shipped
• For orders placed with Cash on Delivery (COD), a cancellation fee of ₹49 may apply

1.2 Cancellation Process

To cancel your order:

1. Log in to your account on our website
2. Go to "My Orders" section
3. Select the order you wish to cancel
4. Click on "Cancel Order"

Alternatively:

• Email us at help@jadibootibybharat.com
• Call our customer support at +91 9625717500

1.3 Refund for Cancelled Orders

• For prepaid orders, refund will be initiated within 24 hours of cancellation
• Refund will be processed to the original payment method
• Time to reflect in your account:
  • Credit/Debit Cards: 5-7 business days
  • UPI: 1-3 business days
  • Net Banking: 3-5 business days

2. Return Policy

2.1 Return Eligibility

You may return items purchased from Jadibooti by Bharat within 30 days of delivery if:

• Product received is damaged or defective
• Wrong product was delivered
• Product is expired or near expiry (less than 3 months to expiry date)
• Seal is broken or packaging is tampered
• Product differs significantly from description

2.2 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Items marked as 'Non-Returnable' on the product page
• Personal care products, if opened
• Products purchased during clearance sales

2.3 Return Process

To initiate a return:

1. Visit our website and go to "My Orders"
2. Select the order and click "Return"
3. Choose the items you want to return
4. Select a reason for return
5. Schedule a pickup

Important notes:

• Keep the product in its original packaging
• Include all accessories and free items that came with the product
• Attach the return label provided by us

2.4 Return Shipping

• We offer free return pickup for all eligible returns
• If you choose to ship the item yourself, shipping costs will not be reimbursed
• Ensure proper packaging to prevent damage during transit

3. Refund Policy

3.1 Refund Process

• Refunds will be initiated after inspection of returned products
• Inspection usually takes 2-3 business days after receiving the return

3.2 Refund Methods

• Original payment method will be used for refund
• Timeline for refund credit:
  • Credit Cards: 5-7 business days
  • Debit Cards: 5-7 business days
  • UPI: 1-3 business days
  • Net Banking: 3-5 business days

3.3 Partial Refunds

We may issue partial refunds when:

• Only part of the order is returned
• Returned product shows signs of use
• Any promotional or discount codes were used in the original purchase

4. Replacement Policy

4.1 Eligibility for Replacement

• Replacement requests must be made within 7 days of delivery
• Replacement is subject to product availability
• If the exact product is unavailable, we may offer:
  • A similar product of equal value
  • A refund

4.2 Replacement Process

1. Contact our customer support
2. Provide order details and reason for replacement
3. Schedule pickup of the original item
4. Replacement will be shipped once we receive the original item
5. Your Replacement order will be expected to be delivered within 7 business days

5. Quality Check Process

5.1 Inspection Criteria

All returned items undergo a quality check for:

• Tampering or damage
• Usage signs
• Missing parts or accessories
• Authenticity verification

5.2 Rejection of Returns

We reserve the right to reject returns if:

• The item fails our quality check
• Return is initiated after the eligible period
• Product shows signs of misuse or tampering

6. Special Considerations for Ayurvedic Products

6.1 Health and Safety

• For hygiene and safety reasons, certain Ayurvedic products cannot be returned once opened
• If you experience any adverse reactions, please:
  1. Discontinue use immediately
  2. Consult a healthcare professional
  3. Report the incident to our customer support

6.2 Product Efficacy

• Results from Ayurvedic products may vary by individual
• Dissatisfaction with results is not a valid reason for return unless explicitly guaranteed

7. Customer Support

For any queries regarding cancellations, returns, or refunds:

• Email: help@jadibootibybharat.com
• Phone: +91 9625717500
• WhatsApp: +91 9625717500
• Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

8. Policy Changes

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.