Shipping Policy

Last Updated: April 2024

1. Order Processing

1.1 Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays)
• You will receive an order confirmation email with tracking details once your order ships
• Orders placed after 2:00 PM IST may be processed the next business day

1.2 Out of Stock Items

• If an item in your order is out of stock, we will notify you via email
• You will have the option to:
  • Wait for the item to be restocked
  • Replace it with a similar product
  • Cancel that item from your order
  • Cancel the entire order for a full refund

2. Shipping Options

2.1 Domestic Shipping (Within India)

We offer the following shipping methods:

Standard Delivery

• Delivery Time: 3-5 business days
• Cost:
  • Free for orders above ₹599
  • ₹49 for orders below ₹599
• Available across most pin codes in India

Express Delivery

• Delivery Time: 1-2 business days
• Cost: ₹99
• Available in select metro cities

Same Day Delivery

• Available only in Delhi 
• Orders must be placed before 11:00 AM IST
• Cost: ₹149

2.2 International Shipping

Currently, we only ship within India.

3. Shipping Restrictions

3.1 Location Restrictions

• We currently do not ship to international addresses
• Some remote locations may have extended delivery times
• Certain pin codes may not be serviceable; this will be indicated during checkout

3.2 Product Restrictions

• Liquid products are carefully packed to prevent leakage
• During extreme weather conditions, shipping of certain temperature-sensitive products may be temporarily suspended

4. Tracking Your Order

4.1 Tracking Information

• Tracking details will be sent to your registered email address
• You can also track your order on our website using your order number
• For any tracking-related queries, please contact our customer support

4.2 Delivery Attempts

• Our courier partners will make 3 attempts to deliver your package
• After 3 failed attempts, the package will be returned to us
• A re-delivery fee may apply for subsequent delivery attempts

5. Delivery Time Frames

5.1 Factors Affecting Delivery

Delivery times may be affected by:

• Public holidays
• Local events
• Weather conditions
• Incorrect or incomplete address
• Customer availability

5.2 Delivery Hours

• Standard deliveries are made between 9:00 AM and 7:00 PM IST
• Same-day deliveries may extend until 9:00 PM IST

6. Shipping Charges

6.1 Calculation of Shipping Fees

Shipping charges are calculated based on:

• Delivery location
• Package weight
• Shipping method selected
• Order value

6.2 Additional Charges

• Cash on Delivery (COD) attracts an additional fee of ₹49
• Remote location delivery may incur additional charges

7. Order Changes and Cancellations

7.1 Modifying Orders

• Orders can be modified within 1 hour of placing them
• Contact our customer support team immediately for any changes

7.2 Cancellation Policy

• Orders can be cancelled before they are shipped
• Once shipped, cancellation requests will be treated as returns

8. Lost or Damaged Packages

8.1 Lost Packages

• If your package hasn't arrived within the estimated delivery time, please contact us
• We will initiate an investigation with our shipping partner
• If the package is declared lost, we will either resend the items or provide a full refund

8.2 Damaged Packages

• If you receive a damaged package, please:
  1. Take photos of the damaged package and products
  2. Contact our customer support within 24 hours of delivery
  3. Do not discard the original packaging
• We will arrange for return pickup and send a replacement

9. Special Considerations

9.1 Bulk Orders

• Special shipping arrangements may be made for bulk orders
• Please contact our customer support for bulk order inquiries

9.2 Signature Requirement

• Orders above ₹5000 may require a signature upon delivery
• Photo ID may be required for high-value deliveries

10. Contact Information

For any shipping-related queries, please contact us:

• Email: help@jadibootibybharat.com
• Phone: +91 9625717500
• WhatsApp: +91 9625717500
• Customer Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

11. Updates to Shipping Policy

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website.